When it comes to businesses and their respective consumers, the ways in which each particular group thinks can vary, which can sometimes cause challenges between the groups. In order to facilitate the best type of communication and get everyone on the same page, it’s nice to know how the other group thinks and try to do things with their perspective in mind.
When it comes to the world of hair styling and design, what a client wants and the final product they receive can vary greatly because of many factors. If a client brought in an image of their favourite celebrity’s hairstyle that they wanted replicated for them, they may not be happy with the end result due to differences in face shape, hair texture, etc.. The stylist would then have to create a variation of that style that would best suit the client in order to create a styled look that works.
Here are some other things (straight from different stylists themselves) about different things which can occur in the salon:
“Is texting during a hair appointment okay?
Tran: I personally don’t mind texting!
Abrio: Being on the phone texting during an appointment is such a common thing now. I think if you’re in the middle of a conversation, it’s rude, but if it’s not affecting the stylist and their work, it’s fine.
Stenson: If the client is the one texting, my policy is that it’s his/her time to do with what they will—as long as it doesn’t interfere with the cutting/styling process.
Monzon: Texting and cell phone usage has changed the way hairdressers work. Timing is important. For example, if you’re getting color applied, most likely it’s fine. If you’re getting a sharp, one-length haircut where the balance is important, then it’s definitely not a good time to be chatting or texting. But being in the salon, you should use the time to unplug, relax, and enjoy the experience of being taken care of.
What should a client do if they are unhappy with your cut or style?
Tran: It differs from person to person and how big of a change they are making, but telling me immediately so I can fix the problem is usually best.
Abrio: If a client is unhappy with their service they should definitely speak up. Even if a client calls up two weeks later, they should feel comfortable calling and speaking up. Trust me, we’d rather make you happy than lose you as a client… most of the time.
Stenson: If clients aren’t happy, I’d advise them to speak up immediately so the issue can be resolved. Clients should never leave the salon unhappy.
Monzon: A client being unhappy is a very unfortunate situation; this is why references and inspiration pictures are very important. Also being very upfront about the past history of your hair is very, very important, especially when it comes to chemical services.”
Ultimately the most important thing is for both parties to be mindful of each other in order to facilitate the best experience possible.